Is a merchant account required to use ResponsiBill?
You do not need a merchant account if you only want to accept ACH payments. A merchant account is only required if you want to accept credit card payments from your customers.
Is ResponsiBill secure? Is my data safe?
ResponsiBill Software takes all necessary measures to make sure the customers information is as secure as possible by maintaining physical, electronic and procedural safeguards designed to prevent unauthorized access to confidential information. This includes Managed Hosting, Firewall Security, SSL Encrypted Communication, Phishing Prevention, Off-site Back-up and more. ResponsiBill chose Fernbrook Solutions (subsidiary of CFC Technology Corporation) for our hosting needs. Fernbrook Solutions, LLC provides equipment leasing and hosting services for Community Banks and Credit Unions throughout the U.S. Fernbrook built a SAS70 Data Center to host dedicated software solutions and applications under the Software as a Service (SaaS) delivery model to meet the needs of regulated financial institutions. Contact ResponsiBill for our complete security document.
What are the benefits of using this service?
- Save time & money – no postage, paper, data entry
- Speed up cash flow
- Improve collections: Auto email reminders
- Easy to set-up, use and customize
What does “ACH” stand for?
Automated Clearing House (ACH) is an electronic network for financial transactions in the United States. ACH processes large volumes of both credit and debit transactions, which are originated in batches. Rules and regulations governing the ACH network are established by NACHA-The Electronic Payments Association and the Federal Reserve.
What does ResponsiBill do?
ResponsiBill sends electronic invoices to your customers, and customers make electronic payments through their bank account back to your bank account.
Can businesses track and print invoices?
Yes, within ResponsiBill you can see your complete history with a customer, regardless if the customer paid online or mailed in a payment. In all cases you can always print invoices.
How does it work if customers want to continue to pay by check?
The business can always print (and mail) invoices from ResponsiBill. Customers can choose to print the invoice when they receive the email, and mail in payment, rather than electronically pay. ResponsiBill contains the complete history for a customer regardless if the customer paid online or mailed in a payment.
How much will ResponsiBill save me?
Consider the savings in printing and postage, as well as the time and effort put into invoicing, handling checks and posting payments. Speed up cash flow and improve collections. Estimated savings for a business with 100 invoices monthly is somewhere between $3,000 and $9,500 annually.
I can email using QuickBooks now so why use ResponsiBill?
Some versions of QuickBooks provide the email capability, if you are fully upgraded. ResponsiBill offers much more. Your customers can pay online, directly into your bank account; No waiting for payments, no additional data entry or need to reconcile accounts.
What if I don’t have email addresses for my customers?
When a new customer signs up for the service they will be asked to enter their email address(s) and this will automatically be added into ResponsiBill, so you won’t need to get it or add it.
Why use ACH instead of credit cards payments?
ResponsiBill service offers a lower cost solution because customers pay from their checking or savings accounts using ACH technology. This eliminates the use of credit cards and the associated high fees. And unlike credit cards, checking accounts do not have an expiration date, and people rarely switch banks. ACH is easier, faster, and costs less than credit card payments.